On May 5, Delhi Development Authority (DDA) marked its official entry on social media with its Facebook page and Twitter handle. With this, now people don’t have to go to authority for filing complaints as they can post their grievances directly on these mediums.
As per the DDA officials, homeowners problems will be regularly monitored and solved quickly. In their first tweet, DDA wrote, “DDA is on Twitter as ‘official_dda’ and on Facebook as ‘ddaofficial’. The latest updates and information will be available on http://www.dda.org.in.”
After the announcement, residents have flooded the Twitter handle with complaints of lack of amenities in their areas. However, the majority of tweets were from Dwarka.
“These platforms were created following the directions of the Union minister for housing and urban affairs Hardeep Singh Puri. The plan to open these accounts has been in the pipeline for quite some time. So now, people can easily give their feedback, suggestions or complaints directly to DDA.” An official spokesperson of DDA said.
DDA has hired an agency to manage these accounts on daily basis. They have been provided numbers of all heads of departments of DDA and they coordinate with them. On the other hand, if any tweet needs a reply, then the agency immediately contact the concerned department after which the tweet is answered with the official reply, provided by the respective department.
With government putting on more focus on digitization, DDA’s debut on social media will obviously save property owners from hectic and tedious problem notification process.