The Delhiites are likely to get an easy way to deal with property issues as the DDA i.e. Delhi Development Authority is planning to open a call center that would respond to various queries such as the conversion of property from freehold to any other form, title transfer and more. This will ease the entire process of getting property documents updated that too without visiting the office DDA in Vikas Sadan.
This call center will also offer help to track the status of your pending case unlike now when people have to call on a telephonic number of Vikas Sadan and have to request the extension of respective department or need to visit DDA office.
The process is bit a tedious currently as there is no dedicated helpline number available at DDA. Interestingly, the proposal for setting up a call center is pending from some time, but the appointment of new Vice-Chairman Tarun Kapoor has added speed to the entire project.
According to the sources, the new Vice Chairman is taking keen interest to setup a call center that too with trained manpower so that the property owners of the national capital can get their queries solved in a hassle-free manner. Also, he wants to have trained staff as it will help the authority to serve the residents better.
Tarun Kapoor, the new Vice Chairman said that we will make sure that people don’t require to visit DDA office and with the use of technology more procedures and information related to both property and DDA will be shared online in the coming time.
He further said that the authority will also hire an experienced external agency in operating a call centre and the frontend of the call centre will be managed from outside. However, the backend operations of the call center will be carried out by the Delhi Development Authority and the respective departments will be responsible to provide the necessary information.
An official said, the IT [Information Technology] department of DDA will look after the hardware and the public relations department will ensure proper training to the customer care executives who will be handling the calls.